Miami University's One Stop

Presentation for Remote Orientation, Summer 2020

1. MIAMI UNIVERSITY’S ONE STOP Campus Avenue Building 301 S. Campus Avenue MiamiOH.edu/OneStop [email protected] [phone]

2. Billing & Payments Registration & Academic Records ONE STOP Financial Assistance

3. ONE STOP The One Stop provides front facing customer service for students who have questions related to billing and payment options, financial assistance and registration. We also provide support to our Military Affiliated Families. We are conveniently located on the corner of Campus Avenue and Spring Street in a building most students refer to as “CAB ”. Much of the information provided in this presentation is available on our website at MiamiOH.edu/ OneStop . These services are provided to students in-person, over the phone, or via email. However, we are also able to discuss these topics with anyone who has been granted access by the student. They can provide authorization through FERPA.

4. Family Educational Rights & Privacy Act (FERPA) Billing Course Schedule Financial Assistance Grades Housing Personal Information

5. Family Educational Rights & Privacy Act (FERPA) The Family Educational Rights and Privacy Act or FERPA is a federal law that protects the privacy of student education records, both financial and academic. Students can grant access to others to view their financial and academic records. Without this access we will not be able to discuss information regarding the student’s bill, balance or payment, class schedule, grades, financial aid or housing and meal plans. The student only has to give authorization once, they can remove authorization at any time, and they can limit what access they want available. For more information on FERPA, please visit our website MiamiOH.edu/FERPA.

6. GRANTING ACCESS Students are able to grant access to anyone, parents, family members, guardians, or even a friend. To grant or request access, go directly to MiamiOH.edu/FERPA.

7. BILLING NOTIFICATIONS S tudents will be sent a notice to their MiamiOH.edu email address when the bill is available. Fall semester bills will be available mid-July*. Fall semester bills are due mid-August*. If the student has authorized other individuals to view their billing information, those individuals will also be copied on billing notification emails. Throughout the course of the semester, there may be additional fees that accrue on a student’s account. These fees can include Student Health Service charges, library fines, parking fines. Students will be notified of these additional charges through monthly email notifications. *Subject to change

8. Payment Options There are many different forms of payments that we accept. We are pleased to offer secure online service to pay your bill. Our secure online service accepts payments by eCheck (electronic check) and credit cards. If you pay with a credit card, you will be charged a convenience fee. Interest free payment plans are available through Nelnet Campus Solutions to allow families to budget each semester’s bill over a period of three or four consecutive months. Families incur a nominal enrollment fee and there are no interest charges. Enrollment does not require a credit check. Payment plans can be made for fall and spring semesters. If the student’s account balance changes, please be sure to contact Nelnet. If you make a payment with the University, you will need to contact Nelnet directly or visit their website to adjust the payment plan balance. For more information and instructions please visit miamioh.edu/paymentplan.

9. Enrollment opens June 1 Enrollment Fee $40 First payment due July 20 PAYMENT OPTIONS MiamiOH.edu/PaymentPlan 4 Installments Per Semester 3 Installments Per Semester Other Options Enrollment opens August 1 Enrollment Fee $45 First payment due August 20 Electronic check Credit cards 529 plans Post 9/11 G.I. Bill ®

10. 529 PAYMENT PLANS Notify your 529 Plan administrator to request payment The Administrator will then transfer the requested funds to the University for that semester Make sure the Administrator includes the student’s full name, Banner or Unique ID If the anticipated payment will not satisfy the bill, the remaining balance must be paid (or payment plan established) by our published due date Outstanding billing notifications will continue to be sent until the bill is paid

11. REDHAWK REFUNDS (DIRECT DEPOSIT) Free service to receive refunds from financial aid, students accounts and other funds owed by Miami. Benefits: Enroll at MiamiOH.edu/RedHawkRefunds Automatically deposited Deposited into any bank account We highly encourage students to sign up for direct deposit through RedHawk Refunds – this will be the most efficient way for students to receive a refund of any credit balance and reduces questions on correct mailing addresses. If you choose RedHawk Refunds, you have the option to specify a bank account (savings or checking) where we can direct deposit the funds. If the student wants the credit to go directly to the parent/guardian’s account they can use the parent’s account information on RedHawk Refunds. Parents who have Parent Plus loans are unable to sign up for direct deposit to receive credits from the loan’s disbursement. They can however indicate on their Plus application they would like the refund sent to the student. If this option is checked, the student will receive the refund deposited in the account the student specified.

12. REDHAWK REFUNDS (DIRECT DEPOSIT) To determine if a refund is owed to a student, “Total Amount Due” will be shown in parenthesis.

13. ENROLLMENT Scholarships require full-time enrollment (12 credit hours. Federal Direct Loans require half-time enrollment. Aid eligibility is based on enrolled hours as of September 11th (Fall) and February 11th (Spring). ADDITIONAL LOAN OPTIONS In terms of loans, think about only borrowing what you need. Federal Direct PLUS loans (for parents). Apply at studentaid.gov. Private loans. Information can be found at MiamiOH.edu/loans. DISBURSEMENTS Aid to Oxford students applies to bills 10 days before classes begin for students who have completed all requirements. Dropping below full time or withdrawing can change your eligibility for aid (Scholarships and Federal aid).  Be sure to check with the One Stop before dropping below full time or withdrawing from Miami.   ADDITIONAL FINANCING INFORMATION

14. REASONS FOR DELAY IN PAYMENT The student is selected for verification and all verification documents have not been received Non-receipt of other requested documents Missing Master Promissory Note or failure to complete Entrance Counseling Students can check outstanding requirements on MiamiOH.edu/myMiami

15. Recording will be available after the webinar at MiamiOH.edu/student-life/parents WEBINAR UNDERSTANDING THE TUITION BILL This webinar is being designed to provide information about tuition, billing and payments. Please check MiamiOH.edu/OneStop for the upcoming webinar date.

16. ONE STOP Campus Avenue Building 301 S. Campus Avenue Website: MiamiOH.edu/OneStop Email: [email protected] Phone: [phone]