MONITOR PERFORMANCE OPERATION GRADE 9 TLE

for lesson purposes, it can help teachers in their lesson planning.

1. MONITOR
PEFORMANCE
OPERATION

2. FACTORS IN MONITORING
PERFORMANCE OPERATION
Measurement that determines
how happy customers are with a
company’s products, services, and
capabilities.
1. CUSTOMER’S SATISFACTION
It is essential to keep your
customers happy and satisfied.

3. FOUR TIPS TO ENSURE
CUSTOMER SATISFACTION
it is the best way to
understand the needs and
wants of your customers.
TALK TO THEM
you can learn what’s on your
customers’ minds by
following them and
engaging with them on
social media.
BUILD A CUSTOMER
RELATIONSHIP
businesses need to reassure
customers that help is
standing by in whatever form
it is best delivered
EXTEND YOUR HELP
Information provides reason
why costumers value your
products and or services.
COLLECT AND ANALYZE
CUSTOMER’S
INFORMATION

4. FACTORS IN MONITORING
PERFORMANCE OPERATION
Information provided by clients about
whether they are satisfied or dissatisfied
with a product or service and about
general experience they had with a
company.
2. CUSTOMER’S FEEDBACK
It is a guide that describes how customer’s
satisfied with the products and or services you
offered.

5. TOP SEVEN REASONS WHY
CUSTOMER FEEDBACK IS
IMPORTANT IN BUSINESS
CUSTOMER FEEDBACK HELPS
IMPROVE PRODUCTS AND
SERVICES
01
02
CUSTOMER FEEDBACK HELPS
YOU MEASURE CUSTOMER
SATISFACTION
03
COLLECTING CUSTOMER
FEEDBACK SHOWS YOU
VALUE THEIR OPINIONS
04
CUSTOMER FEEDBACK
HELPS YOU CREATE THE
BEST CUSTOMER
EXPERIENCE
05
CUSTOMER FEEDBACK HELPS
TO IMPROVE CUSTOMER
RETENTION
06
CUSTOMER FEEDBACK IS A RELIABLE
SOURCE FOR INFORMATION TO OTHER
CONSUMERS
07 CUSTOMER FEEDBACK GIVES YOU DATA
THAT HELPS TAKING BUSINESS
DECISIONS

6. FACTORS IN MONITORING
PERFORMANCE OPERATION
Co-worker feedback is part of a quarterly
performance management system that
encourages open communication and
growth at one company.
3. CO-WORKER’S FEEDBACK

7. Make comments that support your scores.
Don’t make accusatory, hurtful, or “personal” comments.
Point out positive as well as problematic behaviors.
Be as specific as possible; avoid generalities.
When pointing out a problem, try to suggest a possible solution.
Recognize intermediate steps in improvement (many behaviors take time to
improve).
Be aware of the overall tone of your comments, be as factual as possible.
Your comments should summarize issues that you’ve already discussed with
the person during the past quarter.
CHARACTERISTICS OF EFFECTIVE
CO-WORKER
COMMENTS/FEEDBACKS

8. Make Your Feedback Straightforward and Honest1.
Do Make Your Key Points2.
Provide Examples to Illustrate Your Most Important Points3.
Don’t Expect to See the Employee Act on Your Feedback4.
Don’t Worry About Negative Impact on Your Co-Worker5.
Use the Experience as a Growth Opportunity6.
TIPS FOR PROVIDING CO-
WORKER’S FEEDBACK

9. FACTORS IN MONITORING
PERFORMANCE OPERATION
document supervisors use to measure
an employee's workplace
performance.
encompasses all aspects of an
employee's duties, such as his
productivity and ability to meet goals.
4. SUPERVISOR’S RATING SHEET

10. TYPES
Supervisors complete evaluation forms based
on their observations.
FEATURES
These forms are typically quantitative to
incorporate a scoring system; using this format,
the employee receives a total score at the end of
his evaluation form.
FUNCTION
Evaluation forms become a part of an employee’s
personnel record and serve as documentation that the
supervisor and employee completed an evaluation.

11. FACTORS IN MONITORING
PERFORMANCE OPERATION
about communicating with a supplier
regarding a given procurement process.
Embedding supplier feedback into
government procurement processes
informs government's commitment to
continuous improvement in its
relationship with suppliers.
5. SUPPLIER’S FEEDBACK

12. SUPPLIER FEEDBACK
CAN INCLUDE:
GOVERNMENT PROVIDING SUPPLIERS WITH
FEEDBACK ON THEIR OFFERS POST THE
CONTRACT BEING AWARDED,
SUPPLIERS PROVIDING FEEDBACK TO
GOVERNMENT ON A PROCUREMENT
PROCESS, AND
GOVERNMENT AND THE SUCCESSFUL
SUPPLIER HAVING A TWO-WAY DEBRIEF AT
THE CONCLUSION OF THE PROCUREMENT
CONTRACT.

13. BENEFITS
can help improve their competitive performance by gaining a
clearer understanding of government requirements,
provide surety to them that an open, fair and transparent
process has been undertaken, and
can help them plan and compete for their next procurement
opportunity.
FOR THE SUPPLIER, FEEDBACK:

14. BENEFITS
improve its procurement process and practices,
improve the market's understanding of government's needs,
improve supplier competitiveness and, in the long term,
increase the potential for improved value-for-money
outcomes,
contribute to intelligence gathering about the market and its
segments, and
demonstrate commitment to good practices, openness and
transparency.
FOR GOVERNMENT, FEEDBACK
CAN: