Non- Verbal Communication

Language and Symbols are the tools to communicate through various modes, Let’s understand the difference between a verbal and non-verbal communication, and the merits of each type!

For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc

2. Language is a common symbol system

which we use for sharing our experience
with others. Communication through words
is called verbal communication and
communication through other symbols is
called non-verbal communications

3. Non-verbal methods of communication include all
things, other than words and language. Non-verbal
communication can be independent of verbal

communication; but verbal communication is always
accompanied by the non-verbal communication. It is
mostly involuntary and unconscious and difficult to
control. Or in other words, in non-verbal
communication messages are sent through actions
and behaviors rather than words Not “what you say,
but how you Say it”.

4. of our information
is from non-verbal
communication.

5. Is it possible to communicate without words?

Studies show that over half of your message is
carried through nonverbal elements:

“Your appearance

«Your body language
«The tone and

«The pase of your volos.

6. |

“fret Impression

«She has taken In cur appearence,
«Registered cur enthusiaem and einereiy
“Neted our tone of vales and processed all into
nonverbal message.

7. | Uses of non-verbal methods |

9. | Methods of non-verbal Communication |

10. rbal Aspects of Written
Communication
A document has an appearance which is
the consequence of font size and style,

margins, spacing, quality of paper. The
appearance and the feel of a document
convey impressions about the status of
the sender and also make tit more
readable and attractive to the receiver

11. | Colour |

It hes payoholegy effect; It ls eeecciated
with diff. meode and feelings

12. | Pictures |

13. Diagram

Graphe and charts
ber graphe line graph
ple ahert
flow olrart

14. These are repressniailons of territory and are exil far
conveying tite apace reletlenehip batwean pleases,

15. Signs and Signals

=
=]

à

li Is used to represent
eomathing. lt has a fixed
meaning. Signs may be made
with henda, lights, sloth, emoke,
drums, whistles or anything that
can bs heard er esen at a
distance

16. | Auditory symbols

Sirens, whistles,
bells and buzzers,
beeps, tunes are
used as auditory
symbols.

18. [Body Language |

it ls complex and le influenced by
many factors like: biological,
habltual and cultural.
Body language can be divided
Into conscious end unsenecicus.
Ons should enlarge one's
ewerenese cf one's body end gain
a good deal of control of postures,
movements and voles modulation

19. Anpearance

lt makes the firat Impression;
lack of neatnese, carsisssness
In greoming, clumay galt or
clothes make a negative
Impresalone. Orosming and
personal hyglens are the factere
affecting the appearance.

20. Clothing and accessories

21. Posture

Graceful posture le a great
aseat In any business

Posture le the way we hold curesives, the
way we stand or sit which Indicates something

about cur feelings and thoughts, aitiudes,
moods and health, Four types of postures are

I) forward lean 11) drawing back ar tuming

away 1!) expansion

22. | Facial Expression |

lt Is the mest obvious aspect
of bedy language

A cheerful or appreciative amilo, a
dlapissssd frown, e look of eurpriss, and
several other expraselons cf the face oan

eonvey , wiih or without werde, the eitliude,
feelings and resections ofthe
communicanie

23. mie

it le an Universal Chamber

It ie understood by everyone, generally
unmistakable and clears the
aimoaphars, belisved tc release
chamicals which create feelings of

happiness

24. Eye contact |

K is an Communicating Factor

Eye movement is a key part
of facial behavior, directing
other's attentlon or showing
surprise or happiness and
other emotional displays.

25. | Gestures

Gestures are movements of
hande/head/body: they are a natural
accompaniment cf speech and the

occasion, the size and nature of the
audience Influence speaker's
gestures

26. Encro il

An energetic person
maintains the certain level
of enthusiasm In work and It
la reflected In the style and
ls usually infectious and
makes listeners feel
enthuslestic.

27. Space|

The way the space |e structured by people
conveys the meaning
The distance we esp from the other parecn while
speaking Indicates the relationship. Four types of
distance Indiontes the relationship between

parsons: intimate space ls O to 18 inches, pereonal
space Is 18 Inohes to 4 feet, social distance ls 4 fest

to 12 feat and public distance la 12 fest:io hearing

and seeing distance

28. [Time

Time given to listen or to speak to
people creates a sense of self
esigem In them; lt las equated with
care and concern

29. Paralanguage)

The volce has characteristics like tons,
volume, and plich

The non-verbal aspects of the
apolken word are known as
parelengusgs. it Includes the
quallties of the voice, the way we
use cur voice, as well es the sourde
we make without utiering worda.

30. [Speed and Stress]

«Rapid speech Indiiosies exsltament. Reduce
speed to explain ides

«Correo! pronunclailen shows apesker's
earefulmess and consideration fer the audience

«Dont carry the mother tengue Intenstion to e
new language you learn

31. Silence |

32. A person who can control
all facial expression can
really puzzle the other