PPT-on-E-learning-Help-desk-support.pptx

Lesson

1. E-learning & Help desk support

2. E-Learning eLearning, also known as electronic learning or online learning, is the delivery of learning and training through digital resources.

3. Benefits of E-learning Cost Effective eLearning removes the need for costly printed training materials and even on-site instructors.

4. Benefits of E-learning Saves Time T his saves you a considerable amount of time on the organization of reprints, etc. Learners can also save time by accessing content where and when they need to, rather than relying on scheduled training. And you can use your LMS to automate manual tasks, making training management more time efficient.

5. Benefits of E-learning Improves Performance and Productivity eLearning allows learners to quickly and more easily complete their training, resulting in improved performance and greater productivity. Learners appreciate that they can participate in training at their convenience.

6. Benefits of E-learning Lower Environmental Impact It offers an alternative to paper-based learning and contributes to a more sustainable and environmentally-friendly workplace.

7. TYPES OF eLEARNING 1. Computer Managed Learning (CML) In the case of  computer-managed learning  (CML), also known as  Computer Managed Instruction (CMI) , computers are used to manage and assess learning processes.  Computer managed learning systems  operate through information databases. 

8. TYPES OF eLEARNING 2. Computer Assisted Instruction (CAI) Computer Assisted Instruction (CAI), also sometimes referred to as computer-assisted learning (CAL), is another type of e-learning that uses computers together with traditional teaching.

9. TYPES OF eLEARNING 3. Synchronous Online Learning Synchronous online learning enables  groups of students  to participate in a learning activity together at the same time from any place in the world.

10. TYPES OF eLEARNING 4. Asynchronous Online Learning In the case of asynchronous online learning, groups of students study independently at different times and locations from each other without real-time communication taking place.

11. TYPES OF eLEARNING 5. Fixed E-Learning This type of learning has been the standard in traditional classrooms for thousands of years, but it’s not ideal in e-learning environments. That is because fixed e-learning does not utilize valuable real-time data from student inputs.

12. TYPES OF eLEARNING 6. Adaptive E-Learning Adaptive e-learning is a new and innovative type of e-learning, making it possible to adapt and redesign learning materials for each learner. Taking several parameters such as student performance, goals, abilities, skills, and characteristics into consideration, adaptive e-learning tools allow education to become more individualized and student-centered than ever before.

13. TYPES OF eLEARNING 7. Linear E-Learning This type of e-learning does have its place in education, although it’s becoming less relevant with time. Sending training materials to students through television and radio programs is a classic example of linear e-learning.

14. TYPES OF eLEARNING 8. Interactive Online Learning Interactive e-learning allows senders to become receivers and vice versa, effectively enabling a two-way communication channel between the parties involved.

15. TYPES OF eLEARNING 9. Individual Online Learning Individual learning in this context refers to the number of students participating in achieving the learning goals rather than the student-centeredness of the material.

16. TYPES OF eLEARNING 10. Collaborative Online Learning Collaborative e-learning is a modern learning method through which multiple students learn and achieve their learning objectives together as a group. Students must work together and practice teamwork to achieve their common learning objectives.

17. TYPES OF HELP DESK 1. Web or Cloud Help Desks It operates completely online, enabling organizations to respond to customer requests from anywhere, anytime, while the staffs work remotely. 2. Physical Help Desks It operates in a physical location with a team taking calls from users and providing IT support. 3. Enterprise Help Desks Large organizations hire both online and physical helpdesks, also known as enterprise helpdesks. 4. Open Source Help Desks These are  open-source  software designed to be accessible to anyone who wants to raise an issue.

18. What is an eLearning Business Model? An eLearning business model is a framework that would guide your business to generate monetary returns. It provides a roadmap to your business plans and helps you envision the long-term value of your business. Different types of eLearning business models are being used by businesses but we have gathered the most successful and proven business models for you.

19. Types of E-learning Business Models: 1. Night School Model The term night school model came up from the concept of skill-based classes. It is a classical business model where a learner pays a one-time fee to access the course content. Courses under this business model follow a fixed framework that includes learning modules, assessments, quizzes, or examinations to test the learner. 2. Academy Model The academy model is subscription-based, where the eLearning platform operates as a virtual school. An academy eLearning business model encourages students to learn and develop multiple skills and provides an extensive library of courses, videos, and other learning materials.  3. Combined Model A combined model is the integration of the “Night School Model” and “Academy Model.” This model offers both subscription-based offers as well as stand-alone courses with one-time fees. This model is suitable for those students who are willing to pay extra for additional course material or courses that can help them improve their academics and skills.