Professional Etiquettes for college students.pptx

a presentation on professional etiquettes

1. My name is

2. Muthu Capt Muthu Capt Muthu Krishnan Iyyappan Capt Muthu Krishnan

3. Capt Muthu Krishnan Iyyappan And not Swamy

4. Etiquette Etiquette is an unwritten code of conduct regarding the interactions among a set of people resulting in being comfortable around people and making them comfortable around you.

5. Etiquette can differ with > Profession > Geography > Socio Economic Class > Religion etc

6. Etiquette Bloopers Give your personal example

7. Tongue Cleaning around the world

8. understanding the language and context before speaking.

9. Matkustaminen on kallista

10. Matkustaminen on kallista

11. setting clear boundaries and maintaining professionalism.

12. boundaries of humor in professional relationships and the importance of respecting hierarchies.

13. Confidence and adaptability in unfamiliar professional environments

14. Respecting cultural differences and adapting to new environments

15. Understanding and adhering to professional dress codes and the expectations of your role.

16. The value of traditional professional courtesies, even in modern workplaces

17. maintaining a professional attitude and respecting workplace norms, even if they seem trivial.

18. Professional Etiquettes In hospitality industry

19. * 1. Personal Appearance and Grooming Dress Code : Adhere to industry-standard dress codes, which often include uniforms or business attire. Clothing should be clean, pressed, and appropriately fitting. Grooming : Maintain good personal hygiene, including neat hair, clean nails, and minimal use of perfumes or colognes. Tattoos and piercings should conform to industry standards. Name Tags : If required, wear your name tag properly and ensure it's visible. * 2. Communication Skills Verbal Communication : Use polite and clear language. Speak with a friendly tone and avoid slang or inappropriate language. Non-Verbal Communication : Maintain good posture, make appropriate eye contact, and use positive body language. Smile and show engagement when interacting with guests and colleagues. Listening Skills : Be attentive and listen actively to guests' needs and concerns. Avoid interrupting and show empathy. * 3. Customer Service Etiquette Greeting Guests : Always greet guests with a warm welcome. Use phrases like "Good morning/afternoon/evening," and "How may I assist you?" Handling Complaints : Address complaints professionally and calmly. Apologize for any inconvenience, take responsibility, and offer solutions. Respecting Privacy : Maintain confidentiality regarding guest information. Respect their privacy and do not intrude on their personal space. * 4. Cultural Sensitivity Awareness : Be aware of and respect different cultures, customs, and traditions. This includes understanding dietary restrictions, greeting customs, and communication styles. Inclusive Language : Use language that is inclusive and respectful of all guests and colleagues, avoiding assumptions based on gender, ethnicity, or background. * 5. Professional Conduct Punctuality : Always be on time for work, meetings, and appointments. Punctuality demonstrates reliability and respect for others' time. Teamwork : Collaborate effectively with colleagues. Be supportive, share responsibilities, and communicate openly. Ethics and Integrity : Uphold ethical standards in all aspects of work, including honesty, fairness, and respect for company policies and guest privacy. * 6. Telephone and Digital Communication Telephone Etiquette : Answer calls promptly and courteously. Identify yourself and your department, and be ready to assist the caller. End calls politely. Email and Digital Communication : Use professional language in emails and digital communications. Avoid using emojis or informal language. Ensure emails are clear, concise, and free of grammatical errors. * 7. Handling Difficult Situations Calmness Under Pressure : Stay calm and composed in challenging situations, such as dealing with difficult guests or emergencies. Problem-Solving : Be proactive in finding solutions to issues that arise. Use creative thinking and resourcefulness to resolve problems. * 8. Networking and Professional Development Networking Skills : Develop networking skills by attending industry events and building connections with professionals in the field. Continuous Learning : Stay informed about industry trends and continue developing your skills and knowledge. * 9. Social Media Etiquette Professional Use : Be mindful of your social media presence. Avoid posting content that could be seen as unprofessional or inappropriate. Confidentiality : Do not share confidential information about your workplace or guests on social media. * 10. Etiquette in Hospitality Settings Dining Etiquette : Understand proper dining etiquette, including how to set a table, serve guests, and clear dishes. Presentation and Public Speaking : Develop skills in public speaking and presentations, as these are often required in hospitality settings.