QMS Foundation Course, Organization type & business type.pptx

Basic information on QMS.
Information on the organization & business. Quality Management Information.

1. ISO 9001:2015 Quality Management System Training Course

2. Candidates Introduction Introduction Attendance (use block letters) Make your name cards Check out your: - Student Manual Copy of ISO 9001 Standard Copy of ISO 19011: 2018 Standard - Workshop Material

3. Facility Briefing

4. Expectations Be on time No Distractions Discover, Learn & Share Respect

5. Introduction to Quality Management System Session 1

6. Evaluation of the Organization Type of the Organization Purpose of the Organization Size of the Business Business Resources Business Model Business Boundaries Business Opportunities Business Operations Business Issues Interested Parties Requirements Business Management Session 1

7. Session 1 Performance Evaluation Student must achieve the course learning objectives Absence or poor performance will affect your final grades and certificate issuance

8. Session 1 Type of the Organization (Scope) Profitable Charity Public Private Corporate Business sector

9. Session 1 Purpose of the Organization (Scope) Products and services Mission Vision Policies Objectives Values Culture

10. Session 1 Size of the Business (Scope) Number of employees Management sites Functional sites Complexity of the processes (technology, employee)

11. Session 1 Business Resources (Scope) Human resources Infrastructure, including buildings, utilities, process equipment, monitoring and measurement equipment, work environment & raw materials Documented information Knowledge of the organization

12. Session 1 Business Model (Scope) Brokerage Crowdsourcing Freemium Leasing Negative operating cycle Pay as you go Reverse auction Product to service Subscription

13. Session 1 Business Boundaries Location Facilities (e.g. production sites) including remote facilities which are part of the Quality Management System

14. Business Opportunities Launching new products and services Opening new market Addressing new customers Building partnership Adoption of new technology Fostering new practices or standards Other possibilities to address customer needs

15. Business Operations Session 1

16. Session 1 Quality Management Systems Management System which is focused on understanding customer’s requirements and achieving customer satisfaction is known as Quality Management System QMS works using quality policy, objectives, process and the resources required to achieve the intended results.

17. Session 1 Purpose and Benefits of QMS Improved business, process and system performance More profits Loyal customers Improved awareness and communication Higher customer satisfaction Reduced costs of non-quality Enhanced public image

18. ISO 9000 Series Vocabulary Standard ISO 9000 Requirement Standard ISO 9001 Guidelines Standard ISO9004 Quality Management System - Fundamentals and Vocabulary Quality Management System - Requirements Quality Management System - Managing Sustained Success Session 1

19. Session 3 QMS A structured framework Assistance to management Global acceptance Common language Stakeholders confidence Satisfy customer needs Effective economic management Improved profile and credibility Ensure compliance with the law Improved profits Ensure continuous operation Competitive advantage over competitors

20. Session 3 High Level structure Common Terminology Identical Text Written for ISO Technical committees 10. Clauses 3. Appendices

21. Session 3 QMS Framework Principles Structure QMS Cycle Risk based Approach & Process approach Annex SL Plan Do Check Act Scope Normative reference Terms & definitions Context of the organization Leadership Planning Support Operations Performance Improvement Customer focus Leadership Engagement of people Process approach Improvement Evidence based decision making Relationship management Risk based Thinking Risk Identification Risk Analysis Risk Evaluation Risk treatment

22. Session 3 Scope & Purpose Clause 1 Normative Reference Clause 2 Terms & Conditions Clause 3 Context of the organization Clause 4 Leadership Clause 5 Planning Clause 6 Operations Clause 8 Performance measurement Clause 9 Improvement Clause 10 Support Clause 7 A N N E X S L I SO 9 1

23. ISO 9001 Revision ISO Standards change for suitability and effectiveness every 5-7 years Session 1

24. Scope & Purpose Clause 1 Normative Reference Clause 2 Terms & Conditions Clause 3 Context of the organization Clause 4 Leadership Clause 5 Planning Clause 6 Operations Clause 8 Performance measurement Clause 9 Improvement Clause 10 Support Clause 7 A N N E X S L I SO 9 1 Session 1

25. Session 3 PDCA The Plan-Do-Check-Act (PDCA) cycle is a well-known model for the continual process improvement (CPI) It teaches organizations to: Plan: Recognize an opportunity and plan the change Do: Implement the change Check : Review the implementation, analyze the results and identify learnings Act: Take action based on what you learned in the check step Improvise based on whether or not the implementation was successful

26. Session 3 Quality Management System Principles

27. Session 3 QMS Framework Principles QMS Cycle Structure Processes Approach Risk Management QMS Framework

28. Session 10