Quality gurus (all 3 types)

This will help to know the contribution of the main quality gurus

1. Quality Management Gurus Prof (Dr) A Chamaru De Alwis University of Kelaniya, Sri Lanka

2. Who is guru? “A guru, by definition, is a good person, a wise person and teacher .” “ A quality guru should be all of these , plus have a concept and approach to quality within business that has made a major and lasting impact.” www.businessball.com

3. The Quality Gurus— Dr. W. Edwards Deming, Dr. Joseph Juran , Philip Crosby, Dr. Ishikawa,, Frederick Taylor, and Dr. Taguchi They have made a significant impact on the world through their contributions to improving not only businesses, but all organizations including state and national governments, military organizations, educational institutions, healthcare organizations, and many other establishments and organizations.

4. Learning Objectives End of the lecture sessions student should be able to Explain each quality gurus contribution for the development of the subject

5. Sample Questions

6. Three groups of gurus

7. Americans who took the massage to the Japan (Early 1950’s)

8. Deming's seven deadly diseases

9. Cost of Quality

10. Dr Genichi Taguchi

11. Three groups of gurus

12. Dr. Kaoru Ishikawa

13. Born in Tokyo on July 13, 1915 In 1939, graduated from in Engg . In Applied Chemistry 1939-41: worked as a naval officer ; 1941-47 worked at Nissan Liquid fuel company In 1947, became associate professor in University of Tokyo In 1949, Ishikawa joined the Japanese Union of Scientists and Engineers (JUSE)quality control research group His skill at mobilizing large groups of people towards a specific common goal was largely responsible for Japan's quality-improvement initiatives. He translated, integrated and expanded the management concepts of W. Edwards Deming and Joseph M. Juran into the Japanese system. Died on April 16, 1989

14. Company wide Quality Control Believed Quality improvement is a continuous process and can always be taken one step further His notion of company-wide quality control also called for continued customer service This meant that a customer would continue receiving service even after receiving the product Service would extend across the company itself in all levels of management Beyond the company to the everyday lives of those involved

15. Quality circles

16. Seven Quality Tools

17. Dr Genichi Taguchi

18. Taguchi Loss Function

19. Three groups of gurus

20. Philip Crosby? * Known as The Fun Uncle of the Quality Revolution *He popularized the idea of the "cost of poor quality", that is, figuring out how much it really costs to do things badly

21. Crosby

22. Crosby 1 The definition of quality is conformance to requirements , it is not appropriate to say good or bad quality as quality can't be measured but conformance can be 2 The system of the quality is prevention : make a prevention strategy and it should be supported by Statistical Process Control in order to understand the process and discover the default before occurring 3. The performance is zero defects : make the requirement right from the first time 4. The measurements of quality is the price of NON-conformance : because cost quality is the prime motivation for management .

23. CROSBY quality costs :

24. Phillip Crosby Main Concepts:

25. Tom Peter Tom Peters is an American who has researched the secrets of successful American companies. Peters' Quality message