Role of the concierge

Role of the concierge

1. Role of a concierge

2. Role of a concierge The concierge desk is located in the lobby beside the bell desk for better coordination and is the new member of the uniformed service. The concierge reports to the lobby manager.

3. Job Description of a Concierge Job Title Concierge Reports to Assistant Manager – Front Office Front Office Manager Job Summary To provide information service and other support help to guest as per the standard of the establishment. Duties and Responsibilities 1. Receive incoming calls and record messages for guest. 2. Handle all guest mail, information, parcels, couriers, etc. as per procedures.

4. Job Title Concierge Duties and Responsibilities 3. Answer queries of house of house facilities and places of tourist internet. 4. Keep information aids like time-Table, roads, maps, hotel guide. 5. Help guests confirm airline, bus or train tickets. 6. Procure box-office tickets for cinemas, concerts, special shows for the guest. 7. Coordinate with the bell boy to page in the hotel. 8. Develop contacts with the city services to facilitate guests.

5. Job Title Concierge Supervises In some hotels, the concierge is the head of the lobby uniformed services, in which case the bell desk, transport, doormen and valet parking attendants would report to him. Limits of Authority To develop contacts with essentials city services to get cooperation when needed. May depute lobby staff to procure tickets, confirm travel tickets for the guest.

6. Job Title Concierge Coordinates with Bell Desk – for errands City Service - to facilitate guests request Minimum Educational Qualification 1. Graduate with preferably a Craft Course in Front Office Reception or a Diploma in Hotel Management. Skills and Competencies Physically sturdy for active work on a shift. Socially Confident Personable and well-groomed Teams person Proficiency in English language and other foreign languages.

7. Role of a concierge Concierge is a very resourceful person. he makes and develops useful contacts with necessary parties in the cities like box office attendants. Tourism offices, events management companies, restaurant maitre d’ hotels. The purpose of such contacts is to use them when guests require their service. Brochures Pamphlets Maps, etc.