Technical proposal- ISO 9001 Technical proposal- ISO 9001

Technical proposal- ISO 9001

1. TECHNICAL PROPOSAL ISO 9001 Awareness 2 Days Prepared to : CLIENT : Date : “YOUR SUCCESS IS OUR SUCCESS”

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9. ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS). This course provides a comprehensive understanding of the principles, requirements, and best practices for implementing and maintaining an effective QMS. Participants will learn how to align organizational processes with ISO 9001 standards to ensure consistent quality, enhance customer satisfaction, and drive continual improvement. The training includes practical exercises, real-world examples, and expert guidance to build confidence in managing and auditing a QMS. COURSE OVERVIEW

10. Quality Managers and OfficersISO 9001 Implementation Team MembersInternal and External AuditorsSupervisors and Team Leaders involved in quality managementProfessionals responsible for customer satisfaction and process improvementConsultants supporting ISO 9001 implementation Power point presentation Videos Games Live Simulations WHO SHOULD ATTEND COURSE METHODOLOGY LEARNING OUTCOMES After Completing This Course Participants Will Have Learned to: Understand the structure, purpose, and requirements of ISO 9001 . Learn how to develop, implement, and maintain a QMS . Identify and manage risks and opportunities related to quality . Understand the importance of customer focus and process-based approaches . Gain skills to conduct internal audits and prepare for certification . Foster continual improvement within the organization.

11. Day 1: Introduction to ISO 9001 and QMS Fundamentals Overview of ISO 9001 and its significance in quality management. Purpose of ISO 9001: Establishes a framework for consistent quality management . Global Relevance: Applicable to organizations of all sizes and industries . Key Benefits : Enhances customer satisfaction and trust. Improves operational efficiency and reduces waste . Ensures compliance with regulatory and customer requirements . Drives continual improvement and competitive advantage. WORKSHOP OUTLINE

12. Day 1: Introduction to ISO 9001 and QMS Fundamentals Key concepts and principles of ISO 9001: Customer focus, leadership, process approach, and improvement . Customer Focus: Delivering products and services that meet or exceed customer expectations . Leadership : Commitment from top management to promote a quality culture and allocate resources . Process Approach: Managing activities and resources as interrelated processes for better outcomes . Improvement : Continuously enhancing processes, products, and services to meet evolving needs . Engagement of People: Involving employees at all levels to maximize their potential . Evidence-Based Decision Making: Using data and analysis to guide decisions . Relationship Management: Building strong partnerships with suppliers and other stakeholders. WORKSHOP OUTLINE

13. Day 1: Introduction to ISO 9001 and QMS Fundamentals Structure of ISO 9001 High-Level Structure (HLS): Standardized format for ISO management systems for easy integration . Key Clauses : Context of the Organization Leadership Planning Support Operation Performance Evaluation Improvement Focuses on flexibility and adaptability to various organizational needs. WORKSHOP OUTLINE

14. Day 1: Introduction to ISO 9001 and QMS Fundamentals Context of the organization and stakeholder requirements . Understanding Context : Identify internal and external factors affecting quality . Analyze market conditions, technological trends, and regulatory requirements . Stakeholder Requirements : Identify interested parties (e.g., customers, suppliers, employees, regulators ). Determine their needs and expectations related to quality . Defining Scope: Establish boundaries and applicability of the QMS. WORKSHOP OUTLINE

15. Day 1: Introduction to ISO 9001 and QMS Fundamentals Risk-based thinking in quality management . Purpose : Proactively identify and address risks and opportunities to enhance quality . Risk Assessment : Evaluate potential disruptions or failures in processes . Implement controls to mitigate risks . Opportunity Management : Recognize and leverage opportunities for improvement . Integration : Incorporate risk-based thinking into planning, operations, and decision-making processes . Promotes resilience and adaptability in quality management practices. WORKSHOP OUTLINE

16. Day 2: Implementation, Auditing, and Continual Improvement Planning for quality objectives and process alignment . Quality Objectives : Set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound ). Align objectives with the organization’s strategic goals and quality policy . Process Alignment : Map and document processes to ensure they meet customer and stakeholder requirements . Define roles, responsibilities, and resources for each process . Action Plans : Develop plans to achieve objectives, with clear timelines and accountability . Incorporate risk-based thinking into planning to address potential issues proactively. WORKSHOP OUTLINE

17. Day 2: Implementation, Auditing, and Continual Improvement Operational controls to ensure consistent product and service quality. Process Management : Establish clear procedures for critical processes (e.g., production, delivery ). Ensure consistency through standardized work instructions and training . Supplier and Vendor Management : Evaluate and select suppliers based on their ability to meet quality requirements . Implement controls to monitor supplier performance . Non-Conformance Management : Identify , document, and address product or process non-conformities . Implement corrective actions to prevent recurrence. WORKSHOP OUTLINE

18. Day 2: Implementation, Auditing, and Continual Improvement Monitoring, measurement, and performance evaluation . Key Performance Indicators (KPIs ): Define measurable criteria for monitoring quality objectives and process performance . Data Collection and Analysis : Use tools such as control charts and statistical analysis to track trends and identify issues . Customer Feedback : Collect and analyze customer feedback to evaluate satisfaction and identify improvement opportunities . Management Review : Conduct periodic reviews to assess the effectiveness of the QMS and guide strategic decisions. WORKSHOP OUTLINE

19. Day 2: Implementation, Auditing, and Continual Improvement Internal auditing processes: Planning, conducting, and reporting . Audit Planning : Develop an audit schedule based on process importance and past performance . Define audit scope, objectives, and criteria . Conducting Audits : Use evidence-based techniques to evaluate process conformity and effectiveness . Engage auditees and document observations . Reporting: Highlight non-conformities, strengths, and improvement opportunities . Provide actionable recommendations and assign responsibilities for corrective actions. WORKSHOP OUTLINE

20. Day 2: Implementation, Auditing, and Continual Improvement Certification process and maintaining compliance . Steps to Certification : Stage 1: Document review to ensure QMS readiness . Stage 2: On-site audit to evaluate implementation and effectiveness . Maintaining Certification : Conduct regular internal audits and management reviews . Address non-conformities and implement corrective actions promptly . Participate in periodic surveillance audits conducted by the certification body . Continuous Improvement : Integrate lessons learned from audits, customer feedback, and performance evaluations to enhance the QMS. WORKSHOP OUTLINE

21. Your Trainer Dr. Mohamed El Nagdy Quality Consultant creates effective quality management systems , set up quality assurance strategies and processes , Expert at identifying deficiencies and initiating innovative solutions to problems according to its root causes, holds a Doctor of Business administration, PMP, MQM, CFA (level 2 candidate), many other professional and technical certifications with long experience in industrial, professional training and consultation . • Doctorate in Business Administration, Ain Shams University. • Master's in Total Quality Management, Arab Academy for Science, Technology, and Maritime Transport. • Certified Project Management Professional (PMP). • Lead Auditor ISO 9001. • Lead Auditor ISO 14001. • Lead Auditor ISO 45001. • Lead Auditor ISO 27001. • Successfully Completed: Awareness Course on ISO 37120 Requirements. • Completed Level 1 of the Chartered Financial Analyst (CFA) certification. • ICDL Certification accredited by UNESCO. • Diploma in Satellite Communication. • Bachelor is Degree in Wireless Communication Engineering, Military Technical College .

22. Experience Summary •International Accreditation Consultant for Quality Systems •Expertise in Quality Management Systems: Skilled in developing quality management systems in accordance with various international standards and specifications. •Experience in Environmental and Traffic Studies: Proficient in preparing environmental, traffic, and economic feasibility studies, with proven success in implementing these studies for modern projects, such as the Hada-Jamoom Road Development Project in Saudi Arabia. •Accreditation and Quality Assurance: Extensive experience in establishing accreditation entities and collaborating with international accreditation bodies. Adept at designing quality assurance strategies and processes, identifying weaknesses, and initiating innovative, root-cause-based solutions to complex challenges. •Urban Planning and Infrastructure Development: Specializes in advising on urban and regional planning, human-centered urban strategies, master plans, large-scale infrastructure projects, and strategic policy frameworks for sustainability-ready cities. •Academic and Professional Credentials: Holds a Doctorate in Business Administration and a globally recognized professional certification in project management. •Training and Consultancy Experience: Over 20 years of experience in management and industrial training and consultancy, providing expertise across diverse sectors.

23. Professional Experience • Over 20 years of experience in quality, operations, and management systems, including quality, health, safety, and environmental management, as well as technical training, auditing, and consulting across various industrial sectors, service organizations, and government entities. • Extensive practical experience and knowledge in the implementation, auditing, consulting, and guidance for a wide range of standards, including: Quality Management Systems: ISO 9001, ISO 17020, ISO 17021, ISO 17025, ISO 17034 Environmental and Sustainability Standards: ISO 14001, ISO 14064, ISO 14067, ISO 14091, LEED, and Sustainable Cities (ISO 37120) Occupational Health and Safety: OHSMS, ISO 45001, OSHAD-SF Business Continuity and Risk Management: ISO 22301, ISO 22316, ISO 22320, ISO 31000 Energy and Environmental Management: ISO 50001, Renewable Energy, Waste Management Social Responsibility and Governance: ISO 26000, ISO 37301, ISO 37000, SA 8000, ESG Asset and Facility Management: ISO 55001, ISO 41001 Information Security and IT Management: ISO 27001, ISO 20000 Specialized Standards: ASME API Q1/Q2, API 5CT, API 7-1, API 510, API 570, BS 13500, AS9100D, FMEA, SPC, APQP • Successfully implemented diverse management systems to enhance business performance, profitability, operational quality, and productivity. • A detail-oriented, flexible, and results-driven technical leader with a proven ability to create and deliver successful outcomes in complex environments. • Bilingual Training and Consulting Expertise: Conducted in-person and online training sessions in both English and Arabic. Delivered internal and public training and consultations for various governmental bodies across the UAE, Iraq, Istanbul, Jordan, Saudi Arabia, Bahrain, Egypt &Oman.

24. Previous Positions Strategic Sourcing Trainer (Specialized in Strategic Sourcing) Focused on: Developing and implementing sourcing strategies. Managing supplier relationships. Analyzing data and making data-driven decisions. Training and mentoring teams. Achieving cost savings and improving operational efficiency. Worked with several companies, including: Dubai Municipality, 2023 Toshiba Global, 2022 Elsewedy Cables Factory, 2022 Visiting Lecturer Arab Academy for Science, Technology, and Maritime Transport, 2017–2022. Faculty of Foreign Trade, Zamalek, 2017–2022. Consultant DP World Ports, 2023. Head of Strategic Sourcing Planning Department Air Force Engineers Division, Egyptian Air Force. Head of Planning and Scheduling Branch Main Calibration Center, Egyptian Air Force. Deputy Manager of Quality Branch Main Calibration Center, Egyptian Air Force. Manager of Quality Control and Statistical Analysis Department Main Calibration Center, Egyptian Air Force. Manager of Wireless Equipment Repair Department Main Calibration Center, Egyptian Air Force. Wireless Equipment Calibration Engineer Main Calibration Center, Egyptian Air Force.

25. Previous Positions Training Courses: Project Management Course (January 2020) Advanced Statistical Analysis for Calibration Period Determination (USA, May 2020) Work Ethics for Financial Analysts (June 2020) Quantitative Methods (September 2020) Futures Contracts (November 2020) FIDIC Contract Manager (FCM) (July 2020) FIDIC Module 1 (April 2020) FIDIC Module 2 (February 2020) Claims and Disputes Management (January 2023) International Contracts Management (September 2022) Commercial Contracts Manager (CCM) (July 2022) Procurement and Supply Management (PSM) (June 2022) Six Sigma Green Belt and Black Belt (April 2022 ) Supply Chain Risk Management (SCRM) (March 2022) Strategic Inventory Management (SIM) (January 2022) Executive Program in Inventory Management (October 2021) Production and Inventory Management (PIM) (July 2021) Supply Chain Professional (SCP) (May 2021) Logistics and Supply Chain (LSC) (March 2021) Financial Derivatives Radiation Safety and Security Course (USA) Radiation Calibration Equipment Repair Course (USA) Team Building and Group Dynamics Simplifying Work Processes and Methods Methodologies for Planning, Organizing, and Measuring Processes Elements of Organizational Work.

26. Previous Positions Training Courses: Fundamentals of Total Quality Management Organizational Excellence Global Quality Standards Awareness of ISO 9001 Requirements Awareness of ISO 14001 Requirements Awareness of ISO 45001 Requirements Awareness of ISO 17025 Requirements Internal Auditor for ISO 9001 Requirements Internal Auditor for ISO 17025 Requirements Seven-Step Strategic Sourcing Methodology Ensured mastery and goal achievement by trainees at: • Dubai Municipality • Elsewedy Cables Factory • Toshiba Global Factories • Advanced Statistical Analysis using SPSS • Department of Economic Development, Sharjah • Teamwork Skills • Social Services Department, Sharjah • Ideal Employee • Department of Economic Development, Ajman • FIDIC Standard Contracts • Smart Village • Supply Chain Governance • Elsewedy Cables Factory

27. Previous Positions Quality Manager • Toshiba Arab Factory • Credit Analysis • Financial and Management Institute (FMI) • Project Management Professional (PMP) • Arab Academy for Science, Technology, and Maritime Transport • Statistical Quality Control • Arab Academy for Science, Technology, and Maritime Transport • Business Continuity Management (ISO 22301) • Arab Academy for Science, Technology, and Maritime Transport • Financial Risk Assessment • Financial and Management Institute (FMI) • Chartered Financial Analyst (CFA) • Baker Tilly, Kuwait Capital Markets Authority • CFA Coach • Total Quality Management • Quality Control Department, Egyptian Armed Forces

28. Previous Positions Previous Consulting Projects : •Feasibility Study for the Strategic Traffic Accident Center Riyadh Municipality, Saudi Arabia •Study on the Implementation of Hazardous Materials Transportation Agreement Eastern Province Municipality, Saudi Arabia •Restructuring the Street Lighting Maintenance Contract System Eastern Province Municipality, Saudi Arabia •Implementation of an Integrated Quality Management System Aligned with ISO 9001, 14001, and 45001, DP World Ports, Egypt •Feasibility Study for Jummum Road Makkah Municipality, Saudi Arabia •Development of Strategic Data Display System (BI System) Egypt •Implementation of E-Governance System Egypt •Establishing an ISO Certification Entity Quality Control Department, Egyptian Armed Forces, Egypt •Developing a Customer Feedback Survey System Main Calibration Center, Egyptian Air Force, Egypt •Developing Wireless Equipment Repair Data System Main Calibration Center, Egyptian Air Force, Egypt

29. Training programs offered by the lecturer: Advanced statistical analysis. • Fundamentals of Statistical Analysis. • Statistical control of quality. • Decision-making using statistical methods. • Optimization • Operational research. • Production planning using quantitative methods. • Methods of scientific decision-making • Fundamentals of Excel • Advanced skills for Excel • Statistical analysis using SPSS software

30. Training programs offered by the lecturer: Fundamentals of Total Quality. • Institutional differentiation. • Global Quality Standards. • Awareness of the requirements of ISO 9001. • Awareness of the requirements of ISO 14001. • Awareness of the requirements of ISO 45001. • Awareness of the requirements of ISO 17025. • Internal references to requirements for ISO 9001. • Internal references to requirements for ISO 17025. • Simplify work procedures and methods.

31. Training programs offered by the lecturer: Financial & Economic: • Credit analysis. • All courses of the first level of the Certified Financial Analyst Certificate . CFA • All second level courses of CFA Certified Financial Analyst Certificate • Fundamentals of statistical analysis. • Statistical analysis of financial decisions. • Financial ratios. • Analysis of budgets and income statements. • Management accounting • Financial derivatives. • The future contracts. • CFA Certified Financial Analyst Ethics. • Making investment decisions using statistical methods. • Optimization • Operational research. • Production planning using quantitative methods.

32. Training programs offered by the lecturer: Management: • Creativity, innovation and how to develop working methods • Difference in customer service • Managing time and work pressure • Innovating and looking forward to the future • Development and self-development • Solving problems and making decisions • Prepare and build effective teams • Marketing and sales • Skills in dealing with bosses and subordinates. • Building and preparing second-row leaders. • Effective communication skills • Brainstorming and developing work. • Preparation and writing of reports • Develop innovation support plans for organizations • Effective management of meetings • Skills to deal with others

33. Training programs offered by the lecturer: Specialized Management: • Principles of Economics • Islamic Economics between concepts and Application • Management of sales • Management of supply chains. • Effective negotiation skills • The process of continuous improvement Kaize

34. Training programs offered by the lecturer: Programs of Continuous Development • Technological intelligence • Prepare CV and skip job interviews • I can make you rich • Compass thinking • Macroeconomic and microeconomics • Effective marketing management • Overall Quality Management TQM • Blue Ocean Strategy and Opening New markets • Kaizen & Kaikaku • The keys to success and the drive to excellence. • Train the Trainers TOT • The professional industry

35. Training programs offered by the lecturer: Programs of Continuous Development • How to become an International Expert • Emotional intelligence • Linguistic and neurological programming • Brainstorming • Dealing with bad characters • Do you have a mind-set ready for the 21st century • Dealing with bad presidents • Secrets of success Planning • Secrets of your own power • Personal strategic planning • Manage priorities, time and pressures • Emotional intelligence • Skills to deal with difficult situations • How to make yourself a personal brand • Creative and innovative thinking skills • Emotional intelligence to achieve leadership excellence

36. EDUCATION AND CERTIFICATIONS Project Management professional Certification (PMP) 2021 Passed Level (1) Charter Financial Analyst (CFA) 2018 Doctor in business administration "specialized in finance" . Ain Shams University 2017 logistics and Supply Chain Specialist WTOI, AASTMT 2015 Project Management Professional course . Information Systems Institute 2014 Internal Auditor 17025 Airforce Meteorology and calibration center ( MECC ) 2013 Advanced Statistical Decision-Making Techniques Defense Language Institute –USA 2013 Radiation Meters Calibration & Technical language Skills USAF –USA 2011 Maters in Quality Management (MQM) 2010 Arab Academy for Science, Technology and Maritime Transport   Statistical Quality Control Course 2010 American university in Cairo (AUC)   Calibration & Technical Advanced skills 2006 Defense Language Institute, USAF –USA   Calibration & Technical Level 3,5,7 2005 Airforce Meteorology and calibration center ( MECC )   Diploma of Satellite and Communication 2005 National Telecommunication Institute (NTI) Cairo, Egypt   B.Sc. in Electronics and Communication Engineering 2000 Military Technical College Cairo, Egypt

37. LANGUAGE SKILLS Mother  tongue(s) : Arabic Other languages: English - Excellent command spoken and written ( TOEFL Certificate) German : Fair spoken Computer Skills Good command of office suite (word processor, spread sheet, presentation software) Deep and objective Scientific Research using different web sources. ICDL Certificate (Windows, Access, Word, Excel, PowerPoint, Outlook, Internet) SPSS professional use (Statistical Program for Social Science) Databases Skills (Use and Reports production)

38. Other skills Professional projects and programs management. Thorough and meticulous financial researcher. Very focused and objective oriented. Ability to lead big groups of employees through contemporary techniques of group dynamics using various management styles. Ability to design Organizations’ Restructuring and dealing with accompanied Resistance to change. Ability to teach students and professionals from various social and cultural backgrounds. Ability to design new courses and materials creatively in both English and Arabic. Excellent written, verbal, and non-verbal communication. Excellent presentation skills in both English and Arabic. Extra ordinary problem solving skills using Root Cause Analysis techniques through Statistical and Investigat onal methodology. Proven track record of successful consultations. Highly focused with creative and organized planning abilities. References are available upon request.

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