Telephone etiquette, do's don'ts, how to make a phone conversation,polite,professional,quiz,case study,guess the answers,

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Telephone etiquette, do's don'ts, how to make a phone conversation,polite,professional,quiz,case study,guess the answers

1. Telephone Etiquette

2. Guess The Answers

3. What is the appropriate way of placing a call on hold Can you hold the line? May I place your call on hold for a minute please? Hold on! Just a second!

4. 2. Which of the following sentences are correct? One must identify him/her self at the beginning of the call One must directly get to the point One must provide correct and relevant information to the caller or receiver One must leave the caller on hold for long in order to gather correct information

5. 3. When responding to a caller, the receiver should Be blunt Be courteous while answering the call Borrow time to look up for the information needed Tell the caller that he/she needs to wait

6. 4. What is important while taking down a message Keep stationery ready Write in neat and clean handwriting Verify the details of the contact person All of the above

7. 5. What should be avoided while being on a call Listening to music Paying attention to the caller carefully Don’t be distracted at all Note down important points of the call

8. 6. A voice mail message must be Polite and professional Clear and understandable Not be lengthy All of the above

9. 7. The following should not be used while on the call Plain and simple terms Professional and courteous Jargons and slangs None of the above

10. 8. What phrases can be used while a message for a client Tell Ram I called Please ask Mr. Ram Kapoor to call me back Ask Ram to call me back

11. 9. What phrases can be used while facing connection errors Call later the line has some disturbance Speak loudly I can’t hear you I’m afraid the line has some problem. Could I call you back

12. 10. For a good first impression Be attentive Be soft and polite Be expressive All of the above

13. Answers 1.2 2.1,3 3.2,3 4.4 5.1 6.4 7.3 8.2 9.3 10.4