Therapeutic communication

Therapeutic communication for nurses

1. THERAPEUTIC
COMMUNICATION
By
Ms. Pooja Singh
Nurse educator
Fatima hospital, Mau

2. Therapeutic communication
•Facetofaceprocessofinteractingthatfocusesonadvancing
thephysicalandemotionalwellbeingofthepatient.
•Nursesusetherapeuticcommunicationtechniquestoprovide
supportandinformationtopatient.

3. Purpose
•To demonstrate effective and strong communication with the
patient
•To assist patient to experience the feeling of being accepted
•To increase self esteem of patient
•To affect or influence the patients physical, emotional and
social environment.

4. Procedure
Introducing self to the patient
oObtain patient assignment.
oRead chart, review doctor’s orders and nurses notes.
oClarify question about patient assignment
oProceed to the patient unit and check room no. and bed no.
oGreet using patients name and introduce self to the patient.
oif the patient is blind, introduce self as you come in the door.
oTell exactly what you are doing and when you are leaving.
oBeing to establish a nurse patient relationship using clear open communication.

5. Beginning of the interaction
•After introduction itself, state your purpose of interaction
•Tell patient specifically what you will be doing in terms of his care
•Ask if the patient understands or has any questions. Encourage
patient to describe how is feeling at the time.
•Encourage patient to participate in his care verbally and non
verbally.
•Pay attention to communication as well as the procedure you are
doing. Complete communication by asking patient for a feedback.
•Inform patient when you will return.

6. Assisting the patient to describe personal
experience
•Encourage to describe his perception and feeling
•Use minimal verbal activity and listen attentively. Assist patient
to clarify feelings.
•Maintain an accepting non judgemental attitude.
•Use broad opening statements and open ended question.

7. Utilizing communication to increase the
patients sense of self worth
•Use body language and verbal communication to convey
empathy. Reset the patients personal space
•Encourage the patient to apply the problem solving approach to
different situations
•Be non-judgmental.
•Be patients advocate

8. Documenting for therapeutic
communication
•Identification of patient need.
•Goals of interaction
•Communication pattern of patient. Emotional state of patient
•Express feeling and thoughts if relevant.

9. Documentation
•Record any unusual findings or observations on the nurses daily
record with date and time.

10. Telephone cells
•To ensure consistent, helpful, informative and prompt responses
are provided to improve communication.

11. Protocol
oPickupthereceiverinlessthanthreerings
oAllstaffwillknowtheprotocolandtheirindividualresponsibilitiesfor
managingtelephonecalls.Staffwill
oGreetthecallergoodmorning/goodafternoon.Identifythearea/
department/unit.
oIfthecallisinternalidentifytheselfbynameandtitleasappropriate.[e.g.
GoodmorningICU,Sudhaspeaking,mayIhelpyou]

12. •If the call is external the call as FATIMA HOSPITAL, MAI I
HELP YOU.
•Message will be taken in writing by member taking to call.
Staff will identify and write down;-
•Identify/ name of the caller
•From where the person is calling
•Date
•Time

13. •Informthepersonaccordingtothedegreeofurgency
•Effectivecommunicationonthetelephoneenhancetheimage
ofthehospitalbyhelpingourcustomerstoresolvetheirneeds.