TPDDL's Learning & Development At Cenpeid

Right from its inception in July, 2002, TPDDL felt the need to create training facilities for TPDDL Employees. Ministry of Power, Govt. of India supported the concept of making CENPEID as National Training Resource

1. Learning & Development @ Cenpeid

2. Genesis 2 Initially Human Resource Development Institute (HRDI) was created with 3 Class Rooms & Computer Lab In August 2002. CENPEID was launched on 27th January 2005 with first DRUM* Training Program Right from its inception in July, 2002, TPDDL felt the need to create training facilities for TPDDL Employees. Ministry of Power, Govt. of India supported the concept of making CENPEID as National Training Resource. Covers all segments of workforce (Jr. Management to Sr. Management), Outsourced workforce, Community members, Employee Wards/family members Hands on training for Technicians and Linemen Leadership/Behavioral/Quality/Customer Orientation training Technical / Non-technical / Safety training Mixed approaches used: Classroom, Demo, Interactive discussions, Case study, Hands-on, Field visits, etc. Program implementer under R-APDRP / (USAID & MoP ) Earning revenue from training assignments CENPEID has scored highest (90%) rating in the DRUM Training Score card. and Now Cenpeid …………

3. Aspiration Statements of Cenpeid . 3 To be a center of excellence in electricity distribution sector for imparting technical, behavioral & leadership training & development to meet business objectives. Cenpeid’s Vision Cenpeid’s Mission Design and deliver high quality and targeted technical training to familiarize utility personnel with technical systems, equipments & processes, and advanced technology in power distribution. Design and deliver high quality and targeted behavioral & leadership development programs to enhance supervisory and management capabilities and capacity. Develop a pool of competent faculties – internal & external – to address the training & developing needs. Build & sustain a learning culture in the organization, and to create an infrastructure needed for the same.

4. Learning & Development – At a Glance

5. DOSEC (Distribution Operations & Safety Excellence Centre) 5 In 2013, to give special emphasis on technical & safety related training, Tata Power – DDL has formed Distribution Operations & Safety Excellence Centre ( DOSEC) to support various training programs as defined in CEA Safety Training Regulations 2010. Ministry of Power ( MoP ) & Central Electricity Authority (CEA) has given accreditation for providing training as per the regulations applicable to the workforce in power distribution sector.

6. 6 Types of Trainings provided by Cenpeid

7. 7 Variety of programs Employee Health & Well Being Women Empowerment & Socio-Economic Programs

8. Cenpeid: The preferred T&D partner Training imparted in various areas / domains Training coverage: all segments / levels of workforce (Jr. to Top) Hands on Technical training (HOTT) for Technicians & Linemen Technical / Safety Training: Various ‘Distribution Equipments’ Operations & Maintenance Advanced subjects like SCADA, GIS, AMRI, Smart Grid, etc . Safety training: Procedural, Behaviour, General Management Training: Leadership Development programmes Behavioural / Attitudinal / Motivational training Communication, Team Work, Interpersonal Effectiveness Quality, Problem Solving, Innovation & Creativity Customer Orientation & Satisfaction General: Change Management, Stress management, Conflict Management, Emotional Intelligence, Negotiation Skill, etc. Sample Listing for demonstration purpose Tailor made as per Needs Mixed approaches used: Classroom, Demo, Interactive discussions, Case study, Hands-on, Field visits, etc.

9. Training to External Participants

10. 10 T raining Facilities - Auditorium , Class rooms, Seminar halls or Syndicate Room, Computer rooms as well as Laboratories , Library , Facilities for Sports , Recreation , Hostel , Mess , Canteen , Model Rooms etc.

11. 11 Cenpeid Campus

12. Training Infrastructure Details 12

13. Cenpeid Infrastructure (1) 13 Cenpeid has all the modern facilities in its training cum residential campus. The training campus houses centrally air-conditioned auditoriums (2 Nos.), classrooms (7 Nos.) and Computer Lab. Each classroom / auditorium / lab is fitted with computers, LCD projectors, white boards, charts. Facility of high-speed LAN network using Optical Fiber has been provided.

14. Cenpeid Infrastructure (2) 14 An in-house Cafeteria works in its campus to cater lunch/dinner for the trainees/ residents. Recreation rooms, Indoor sports room, Small dispensary , 2 Badminton Courts . Cenpeid Library has rich resource of books/CDs/Journals on various categories like management, technical, and other self-help books.

15. Facilities : Demo Room of Distribution equipment CENPEID has a huge Display Room which showcases various tools / equipments / materials used in our business. Some “ Live Models ” for simulation of particular concepts are also kept here.

16. Facilities : Real life exposure through workshops & sites While quality slide presentation, vetted through system of checks & controls, are used invariable for all types of training, more emphasis is given on practical training for technical themes, and especially for non-officers cadre. Trainees are taught through: Transformer workshops, Meter Lab, Metering R&D centre , AMRI diagnostic & analysis Centre, Call Centre, Solar plant, SCADA Centre, GIS Development & Analysis Centre, Fault Locating Vans, etc.

17. Facilities : Hands on Technical Training The intent of “ Hands on Technical Training Center (HOTT)” is to build all electric equipments, accessories used in distribution in such a way that Non-Officers trainees (Supervisors & Technicians / workmen) have a close look & hands-on experience at ground level for all activities of its erection, operations, maintenance services etc. Since the supervisor & workmen are less qualified, core courses have been developed in local Hindi language also. In view of low level of reading ability visual aids have been developed to make key concepts easily understandable, e.g. Operation of switch gears, Connections in Feeder & Service pillar, Standard procedure of Earthing, Transformer maintenance, Use of testing instruments, HV LV overhead and underground system including Cable Jointing, and Last but not the least, all Safety procedures while working.

18. 18 Higher Education Opportunities & Rewards

19. Higher Education Company Sponsored & Self – Sponsored

20. Various Methodologies / Multiple Learning Channels Higher Education Tie-up & Reward Tie up with A-grade management institutes – IIM’s, MDI, XLRI, TMTC, SAP Employee Exchange Programs & International Exposures

21. 21 Training Evaluation

22. Training Evaluation Policies & Systems 22 B road approaches used in measuring the training effectiveness –   Program Effectiveness Score (PER) Level – 1 feedback – The feedback taken from the participants immediately after the program. Its constitutes various attributes like Meeting Program Objectives, Program Design & delivery, Perceived Impact, Quality Index, Participant Suitability, Utilization Index, Infrastructure Index & Faculty Index. Level – 2 feedback – The feedback taken from the reporting officer about the employee who has attended the program on quarterly basis. In this various attributes like Increase in the subject knowledge, improved the skills, enhanced the productivity/quality & overall a visible change in the attitude of the employee . Cenpeid Internal Satisfaction Survey – There is an online internal customer satisfaction survey. The responses are compiled & analyzed for inferences. Various ATRs prepared & the subsequent changes made in the content & delivery of the program

23. Strategizing L&D with organizational goals 23 GPTW Surveys acknowledge consistent all-time high scores of TPDDL Learning environment ahead of Top 50 companies covered in the surveys over the years .

24. Strengthening Learning Culture@Tata Power-DDL Thru Large & Competent pool of Internal Faculties Besides full-time Core Faculties, TPDDL has 250+ “Internal Faculties” from various functions of TPDDL who are SME (subject matter experts) in their respective areas / subjects. With ongoing process of identifying, selecting and re-training the internal faculties , now this pool has become a very useful asset for L&D. We organize R&R ceremony to felicitate all our Internal Faculties based on the rating and no. of sessions taken) . They are also sponsored for their development plans to hone their domain areas & trainer skills.

25. 25 Any Other Significant / Relevant Information

26. Recognition of TPDDL Training Practices by ISTD Tata Power – DDL has been recognized for its L&D practices in ISTD N ational Award for Innovative Training Practices 2013-14

27. Key Recognitions 27 Excellence in Training Award’ 2011 Green Tech Training Excellence Award’ 2012 ISTD National Award for Innovating Training Practices ‘2014

28. Key Recognitions 28 “JRD QV : 600+ for achieving & sustaining continuous excellence” by Tata Group Chairman, Mr. Cyrus Mistry (2014)  

29. Key Recognitions “National Award for Meritorious Performance” (2004-05, 05-06, 07-08, 08-09)   “Utility of the Year” Asian Power Awards (2007-2012)   ”Utility of the Year” India Power Awards (2008, 2010, 2011)   “Innovative Implementation of GIS” Edison Electric Institute, USA (2008)   ”Innovative Technology” India Power Awards (2009 – 2011)   “IPPAI POWER AWARDS” (2012)   ”Technology Award (OMS) ” Asian Power Awards (2012)   “Best Performing Utility- Urban” Enertia Power Awards (2012)   ”IT Innovation Award (OMS )” NASCOM & CNBC TV 18 (2012)   “Best Performing Private Discom” Power Line Awards (2013)   “Best Companies to Work for” (2013)   “Excellence in Training & HR leadership” Greentech HR Awards (2012)   “Safety Innovation Award” Institution of Engineers (2010, 2011, 2012)   “Policy Advocacy Award” Edison Electric Institute, USA (2009)  

30. Snapshots of Training to External Participants DRUM Training Programme (11-15 March 2013) USA, Raleigh / Washington DC - By Tata Power in association with USAID & MoP on Smart Grid (DRUM / USA / Batch 2 for Top / Senior management) Partners – PFC, REC and Quanta Technology Training Program for Russian Delegates through World Bank (2-5 December 2013) – at Cenpeid R-APDRP Training Program on ‘Financial Management of Distribution Business’ At CENPEID Induction Training for Junior Engineers of Punjab State Power Corporation on ‘Best Distribution Practices and Consumer Orientation’ (14 Jul – 2 Aug, 2014) at CENPEID

31. Reach out Training Programs : Snapshots Think Outside the Box - Innovation Stress Management & Relaxation Techniques Value Based Customer Services

32. Snapshots Women Oriented Programs Class Room Training Training for Working at height Simulation & Practice Yards Training for Use of PPE First Aid Training

33. Faculty Reward & Recognition : Snapshots

34. Other Initiatives @ Cenpeid

35. Learn, Lead, Share…. For further details, please contact Mr. Bharat Chhabra, HoG (L&D) on Mobile: [phone], Email id: [email protected]