Contributors
Jiju Antonyis a Senior Teaching Fellow at the International Manufacturing
Centre of the University of Warwick, Coventry, UK.
Nick Caponis a Senior Lecturer in Operations and Quality Management,
Portsmouth Business School, University of Portsmouth, UK.
Patrick Dawsonis a Professor in the Department of Management Studies,
University of Aberdeen, Aberdeen, Scotland, UK.
Ceasar Douglasis a Professor of the Department of Management, Seidman
School of Business, Grand Valley State University, Michigan, USA.
Andreas J. Frangouis a Business Modeller within the Modelling Services
Group, DHL Worldwide Express, Hounslow, Middlesex, UK.
Harriet Jeffersonis a Senior Research Fellow in the School of Nursing and
Midwifery, University of Southampton, UK.
Graeme Knowlesis a Senior Teaching Fellow in Quality & Reliability,
Warwick Manufacturing Group, University of Warwick, Coventry, UK.
Ashok Kumaris an Assistant Professor of the Department of Management,
Seidman School of Business, Grand Valley State University, Michigan, USA.
Glenn Mazuris an Executive Director of QFD Institute, an adjunct lecturer of
TQM and President of Japan Business Consultants Ltd, Michigan, USA.
Vivien Millsis a retired Superintendent from Sussex Police.
Jaideep Motwaniis a Professor in the Department of Management, Seidman
School of Business, Grand Valley State University, Michigan, USA.
David Preeceis Professor of Technology Management and Organization
Studies and Head of the Human Resource Management Corporate Strategy
Group at the Business School of the University of Teesside.
Gordon Stevenis the Managing Director of Betting Direct.
Valerie Stevenis a Senior Lecturer in Human Resource Management of
Coventry Business School, Coventry University, UK.
Michael Woodis a Principal Lecturer in Portsmouth Business School, Univer-
sity of Portsmouth, Portsmouth, UK.