UNI-QM picture Introduction

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1. INTRODUCTION A step by step approach to excellence

2. INTRODUCTION A step by step approach to excellence UNI-QM International Conference – SEFI European Forum Continuing Engineering Education October 2009, Aarhus ( Denmark )

3. Main Purpose A step by step approach to excellence

4. Self assessment definition Formally … Self-assessment in an organisational setting, according to the EFQM definition, refers to a comprehensive, systematic and regular review of an organisation's activities and results referenced against the EFQM Excellence Model. The Self-Assessment process allows the organisation to discern clearly its strengths and areas in which improvements can be made and culminates in planned improvement actions which are then monitored for progress. Main ideas comprehensive, systematic and regular review of an Continuing Professional Centre (or programme, or institute or Agency …) activities and results referenced against the EFQM Excellence Model

5. European Foundation for Quality Management EFQM excellence model Agents Innovation and Learming Leadership Staff Procesess Key Global Results Strategy Partnership & Resources Staff Satisfaction CUSTOMER Satisfaction Society Satisfaction RESULTS © European Foundation for Quality Management

6. HISTORY A step by step approach to excellence

7. DAETE 2 DAETE UNI-QM ALFA II-0180-A UNIQM is based on Previous Projects and gives floor to others … 2002 2001 2004 2003 2005 2007 2006 2009 2008 2010

8. History ALFA II-0180-A project established the basis of how could a tool like a matrix for self-assessment be adapted to continuing education and was developed the first version (English, Spanish and Portuguese) DAETE focused on making the matrix stronger and better, improving the enablers section and making a completely renewed approach to the results section. We also got very interesting feedback from end users. UNI-QM worked on the basis of previous project but going beyond the approach of having a single tool. Therefore we look for: Adding 3 additional tools: questionnaire for self-assessment, matrixesfor process assessments and facts-driven matrix. Creating support material by the addition of case studies, processes and indicators for continuing education management. Giving coherence to the whole set of tools by establishing a framework for self-improvement called the UNI-QM framework. Working on having an electronic versions of the tools (questionnaire and the 2 matrixes) that gave richer feedback than just a number. Creating a base of potential users that could still collaborate after the project ends.

9. External Evaluation : Project LOGICAL FRAMEWORK A step by step approach to excellence UNI-QM International Conference – SEFI European Forum Continuing Engineering Education October 2009, Aarhus ( Denmark )

10. DAETE 2 DAETE UNI-QM ALFA II Projects 2002 2001 2004 2003 2005 2007 2006 2009 2008 2010

11. “ We are smarter than me”

12. Collaborative work 8 9 2 1 3 4 6 7 5 10

13. Collaborative work 12 11 13 19 15 16 17 18 14

14. Collaborative work 18 Universities Latin America – United States – Europe – Asia

15. Collaborative work +900.000 euros total investment during 10 years

16. Collaborative work +2.000 people Have participated on different pilot test accross the world

17. Projects ALFA II DAETE UNI-QM DAETE 2

18. Collaborative work 8 9 2 1 3 4 6 7 5 10

19. Collaborative work 12 11 13 19 15 16 17 18 14

20. UNIT per TOOL LOGICAL FRAMEWORK BACK GROUND PDCA QUICK-Scan Matrix for Self Assessment FACTS driven Matrix Process & INDICATORS CASE STUDIES LLL QM Model

21. Moduls Tools LOGICAL FRAMEWORK BACK GROUND PDCA QUICK-Scan Matrix for PROCESS Assessment FACTS driven Matrix Process & INDICATORS (guidelines)

22. European Foundation for Quality Management EFQM excellence model Agents Innovation and Learming Leadership Staff Procesess Key Global Results Strategy Partnership & Resources Staff Satisfaction CUSTOMER Satisfaction Society Satisfaction RESULTS © European Foundation for Quality Management

23. Conceptual Framework Tools for CHECK : External Evaluation

24. Conceptual Framework ISO EFQM Tools for CHECK

25. Conceptual Framework Tools for CHECK Tools for LEARN-ACT

26. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN-ACT BASED on OPINIONS

27. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN-ACT BASED on OPINIONS

28. Tools inside the PDCA BASED on FACTS