Week 5 Webinar BEM2034 & BEP 2120 October 2025

Slides supporting Digital Technologies and the Future of Work Webinar

1. Digital Technologies and the Future of Work Week 5 Webinar BEM2034/BEP2120 Lisa Harris, Stephen Hickman and Vin Sharma [email protected] [email protected] [email protected]

2. Webinar Plan Your feedback on EXplore Digital Transformation Course How to post a good comment First assessed task – a brief summary of your learning from the EXplore course (see Assessment Brief for the specific questions and marking scheme) Update on GenAI in the workplace from WIE students Q&A

3. Enjoying the EXplore course?

4. Pace and Difficulty?

5. How to post a good comment Be specific rather than vague, drawing upon a relevant example or section of the module as necessary Include the evidence to back up your opinion (for example by linking to a website, an article, a video, a blogpost) and listing the full reference for that source at the end. Post early, before the discussion gets cluttered! Plan a contribution and specific responses with members of your study group If there are already many similar posts, you could instead add value by: summarising or challenging what’s been said before replying to a specific post by supporting or challenging it posting elsewhere, for example in the weekly summary section

6. Key learning points from the EXplore course https://exeter.padlet.org/ljharris2/highlights-of-the-explore-digital-transformation-course-adwr6stl8t78cqrh (The results will be added into the module for reference after the webinar)

7. What is generative AI ( GenAI )? Generative AI  is a type of artificial intelligence that is capable of generating content based on rules, prompts and input data.  A Large Language Model (LLM)  is a type of generative AI that has been trained on massive amounts of text enabling it to predict the next word, and generate human-like language responses.  ChatGPT  is a specific LLM created by OpenAI that has been trained on a vast corpus of text from web pages and is capable of generating text and carrying on conversations in response to prompts. Artificial General Intelligence (AGI) is a theoretical, hypothetical form of AI that could possess the cognitive abilities of a human being. AGI does not exist!

8. Personalised Learning  Automated Administrative Tasks  Enhanced Student Engagement  Improved accessibility  Aids student studying experience  GenAI has the potential to transform education…

9. …but what are AI’s limitations?

10. …but what are AI’s limitations?

11. Academic integrity Lack of regulation Privacy/safety concerns Cognitive bias Gender and diversity Accessibility Commercialisation Challenges and ethical issues with GenAI

12. Sign up here Streatham: https://www.eventbrite.co.uk/e/jam-with-partyrock-tickets-1714675934879?aff=oddtdtcreator Sign up here Penryn: https://www.eventbrite.co.uk/e/jam-with-partyrock-penryn-tickets-1734407612859?aff=oddtdtcreator

13. Survey of returning WIE students (2025) Analysis of excel data by ChatGPT – impressive visual, good summary, but note errors in column 1

14. Summary of WIE survey responses Emerging Themes Productivity gains from automation Secure, closed AI environments for data protection Cultural shift: using AI to refocus staff on value-added tasks Growing understanding and acceptance of AI tools Current trend- GenAI is transforming internal operations and productivity. Next frontier - Expanding to customer-facing, compliance, and strategic roles. Challenge - Balancing innovation with data security and responsible adoption.

15. EXplore Course on Learn.Exeter (weeks 2 and 3) To access the Explore Digital Transformation course for the first time: Register with your university email address at https://learn.exeter.ac.uk/ Click “Browse Courses” Search for “Digital Transformation” Click to join For future access, the direct link to “Explore Digital Transformation” is: https://learn.exeter.ac.uk/course/view.php?id=204 Make sure you log in via SSO (the small orange button) NOT your email/password (this option is for external users)