What's New? ThousandEyes Features and Highlights: October 2025

Presented by Jonathan Zarkower

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Featured speaker
Jonathan Zarkower
Senior Product Marketing Manager
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Housekeeping
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Agenda
4© 2025 Cisco Systems, Inc. and/or its affilia tes. A ll rig hts reserved.
•Updates on Newly-released Capabilities
•Cloud Insights for Azure
•ThousandEyes/Splunk Integration
•Cisco AI Assistant
•Mobile Endpoint Experience
•Other New Capabilities
•Private Preview and Beta Opportunities
•Wrap-up and Q&A

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Newly Released
Capabilities

6. Cloud Insights for Azure

7. Cloud Insights for Azure
Key Capabilities
Cloud Topology Visualization
Auto discover cloud provider resources to understand
every service dependency
Correlated Cloud Infrastructure Changes
Append config changes and events to time-correlated
views of experience to faster isolate root-cause
Cloud Traffic Views
View traffic patterns so you can efficiently architect and
troubleshoot your cloud network
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Deep visibility into public cloud infrastructure and service
dependencies that impact digital experiences to
dramatically reduce MTTR

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Azure Test Targets
Application
Gateway
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Load
Balancer
Agent to Server Tests
Anywhere
(Internet, datacenter, branch, other CSP)
What does it produce?
-Topology
-Correlation to test synthetics
-Correlation to config and operational changes
-Correlation to Flow Logs *
* Possible exceptions – check documentation for specifics
Azure
Front Door
Virtual
Machine

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Cloud Insights: ExpressRoute Interconnect Support
in Test Topology

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Cloud Insights: Transit Gateway Logs

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Cloud Insights - Network & Security Layer for Azure
Drill down from Service layer to
Network and Security Layer
- Display security groups & changes

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Cloud Insights: Intra Cloud

13. Demo

14. ThousandEyes / Splunk Integration

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Accelerate remediation across the digital delivery chain
•Splunk ITSI bi-directional integration:
•Splunk Observability Cloud integration:
•ThousandEyes App for Splunk:
ThousandEyes telemetry integrated with Splunk Observability

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Splunk ITSI Integration - Health Events
ITSI health events
includespecific information or
alerts produced by ITSI when it
detects a change or a problem
with the digital experience
health of an application or
service it's monitoring.
Integration of ITSI-generated health
events into ThousandEyes views

17. Demo

18. Cisco AI Assistant Enhancements

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Cisco AI Assistant: Account Health Check (Phase 1)
Provides quick insights into agent health by
identifying offline, disabled, error-prone, and
high-utilization agents, along with broken tests,
alert gaps, and quota risks.
Actionable health summaries
with clear recommendations

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Cisco AI Assistant: Network & App Synthetics Views
Explainability
Evolving test views from data
presentation tointelligent data
interpretation, accelerating
fault domain isolation
•Single test round explanation for Network and App Synthetics tests
delivered via AI assistant​
•Compare two different rounds​
•Reduce chances of
misdiagnosing the issues​
•Improve the MTTI and
MTTR for our customers​
•Increase in number of active
users
The Why
The What
Value
NPI for Network & App Synthetics Views Explainability and NPI Demo Clip
Note: not customer facing or for downloading

21. Demo

22. Mobile Endpoint Experience

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Introducing Cisco ThousandEyes
Mobile Endpoint Agent for Android
•Extends ThousandEyes Endpoint Experience to help assure
mobile-enabled use cases
•Supported on Android 11+ devices, including Zebra
scanners
•Lightweight for end-to-end visibility and optimal battery life
•Scheduled synthetic tests run at rapid intervals continuously
monitor end-to-end connectivity
•Collects and reports on device and wireless metrics

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Mobile Endpoint Agent - Zebra scanner support
Cisco is a member of Zebra’s Alliance Partner program

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Feature-rich to enable proactive remediation
Designed to prolong battery life
ICMP, HTTP tests run in background to
targeted apps
Delivers end-to-end visibility
Hop-by-hop path analysis from device to server
Wireless performance at-a-glance
Wi-Fi and Mobile core telephony and telemetry,
continuously monitored
Device-level metrics
Memory utilization, battery life
Simplified deployment and maintenance
MDM support including work profiles and line
of business (LoB) app support
Adjacent ThousandEyes capabilities ITSM alert
integrations, app synthetics, Internet Insights, and others

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Available today in the Google Play Store
Licensing based on ThousandEyes Endpoint
•Endpoint Essentials – 4 concurrent tests, 14-day data retention
•Endpoint Advantage – 4 concurrent tests, 30-day data retention

27. Demo

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Other New
Capabilities

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Cisco Identity
•Formerly known as Cisco Unified Identity, CUI)
•Centralizes how users log in and access all Cisco
products.
•Instead of each Cisco platform managing its own
login, Cisco Identity handles it all in one place.
•Sign in with a username/password or through your
single sign-on (SSO) system.
Better user experience and simplified
cross-platform integration.
1/2

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ThousandEyes Enterprise Agent now
supported on Industrial Ethernet Switches
(incl. the new IE3500 switch) and certain
models of Industrial Routers (IR).
1/2
End-to-end visibility and monitoring on
complex industrial networks
Cisco ThousandEyes for Industrial Networks

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•Casablanca, Morocco
•Sharjah, UAE
•Kuwait City, Kuwait
•Amman, Jordan
•Ankara, Turkey
•Mombasa, Kenya
Cloud Agent World Map
Cloud Agents in Africa / Middle East region

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One catalog, All device types
•Meraki MX tab
(link to Meraki Insights)
•Catalyst Switcing (Cat9K)
•Catalyst Routing (Cat8K)
•Industrial Ethernet Switching (IE)
•Industrial Routing (IR)
•NFVI software
•Nexus Switching
•Service Routing (ISR / ASR)
Agent Installation UI update for Cisco Devices

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Event List added to the Dashboard
Before •After
CEA Events Now Available in Dashboards

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ThousandEyes event notifications are
limited: emails only go to one user
with no filtering, the setup is
inconsistent, and crucial integrations
like webhooks for IT tools are missing.
Poses a potential barrier to your
operational workflows.
Helps standardize ThousandEyes
event notifications:
•Aligns email capabilities with
alerts for better scaling and
filtering
•Introduces webhooks for
seamless integration with IT tools
like ServiceNow
•Provides a consistent user
experience, including event
resolution notifications.
Power to fully operationalize
ThousandEyes' event detection and
integrate it seamlessly into your
existing workflows
Why? What does it do? What’s the value?
Email Notifications for CEA events

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•ThousandEyes can now stream Trace signals for API test type
•Previously, could only stream Metrics for API tests
OTel Traces for API Test Type

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Expands our existing OTel Trace functionality beyond browser test waterfalls
(Page Load, Transaction)
OTel Traces for API Test Type

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•Stream step-by-step performance measurements to any OTel-compliant backend
•Examples: Splunk, Grafana, Honeycomb, Dynatrace, DataDog, SigNoz, Splunk, etc.
OTel Traces for API Test Type

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Private Preview & Beta
Endpoint Events – Private Preview
Open - Q1 2026
•If you have lots of Endpoint Agents enabled
•Reach out to your account team to sign on
Unified Tags UI – Private Preview
Open – Q2 2026
•If you’re looking to categorize agents, test and
other assets across the platform
•Reach out to your account team to sign on
Mobile Endpoint Agent for Honeywell - Beta
Open – Now
•If your company uses Honeywell scanners and
would like to test Mobile Endpoint Experience
•Reach out to your account team to sign on

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Private Preview
(cont.)
Adaptative Alerts Explainability
Open now
•If you use adaptative alerts or provided feedback,
raised support tickets
•Reach out to your account team
Integration with Credentials (Alpha Version)
Starting soon
•If you use CyberArk Conjure Enterprise, work in a
regulated industry where vault integration is a
compliance blocker
•Reach out to your account team

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Introducing: Networking Product Roadshows
Hear about
new products
Learn from in-region
product experts
Interact with Cisco
customers where you are
A global, two-day roadshow series
EMEA
October– May
14 locations
September – June
13locations
October – April
12 locations
AMER APJC
Reach out to your account team to learn more about how to register and attend!

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Feb MarDec
Legend
AMER
EMEA
APJC
Jan Jun
Boston
Feb 19-20, 2026
Chicago
Dec 15-16, 2025
Apr MayOct Nov
Kansas City
Nov 5-6,2025
Delhi
Week of Dec 1-5, 2025
Irvine/Newport, CA
Jan 14-15, 2026
Denver
Apr 8-9, 2026
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Week of Nov 24-28, 2025
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Jun 3-4, 2026
Mexico City
May 5-6, 2026
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Mar 18-19, 2026
London
Nov 26-27, 2025
Jeddah
Jan 26-27, 2026
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Milan
Nov 12-13, 2025
Warsaw
Oct 22-23, 2025
Manchester*
Apr 1-2, 2026
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Dec 12, 2025
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Jan 28-29, 2026
*Dates and cities still being finalized
Mark your calendars!

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