Workplace_Essential_Skills in health care support services

Occupational safety and health in work place

1. Workplace Essential Skills For Health Care Support Services Students TVET Institutions - Kenya

2. Learning Outcomes Utilize Communication Skills Promote Ethical Work Practices and Values Apply Entrepreneurial Skills

3. Communication in Healthcare Definition: Exchange of information, ideas, and feelings. Importance: Coordinating patient care, reporting, teamwork.

4. Communication Process Sender Message Channel Receiver Feedback

5. Principles of Effective Communication Courtesy Correctness Completeness Clarity Conciseness

6. Barriers to Communication Language differences Emotions (stress, fear, anger) Poor channels (noise, unclear instructions) Cultural differences

7. Flow of Communication Downward – supervisors to staff Upward – staff to management Horizontal – peer-to-peer

8. Sources of Information Employees Customer/patient feedback Organization documents Policies

9. Workplace Etiquette Respectful language Confidentiality Professional tone Proper grooming

10. Modes of Communication Written: Letters, SMS, Notices, Memos Oral: Face-to-face, Telephone Non-verbal: Posture, Gestures, Facial expressions, Grooming

11. Group Discussion Techniques Active listening Respecting opinions Staying on topic Reaching consensus

12. Ethics in Health Care Definition: Moral principles guiding behavior. Ensures patient safety, dignity, and trust.

13. Personal Management Self-awareness Self-esteem Stress management Assertiveness Time management

14. Integrity in the Workplace Honesty Transparency Accountability

15. Professional Values Core values and beliefs Professionalism Organizational codes of conduct

16. Ethical Challenges Emotional stress Cognitive misunderstanding Communication barriers Cultural challenges Situational/environmental pressures Mental health issues

17. Introduction to Entrepreneurship Definition: Identifying opportunities, taking risks, starting businesses. Healthcare opportunities: home care, supplies, nutrition, counseling.

18. Teamwork, Conflict Resolution, Customer Care Teamwork – working collaboratively Conflict resolution – addressing disagreements Customer care – treating patients with dignity and respect

19. Personal Finance Management Bookkeeping – sales, purchases, debts, profits Budgeting – planning spending and saving Savings management – emergency funds

20. Business & Investment Sources of funds: loans, savings, investors Investments: businesses, cooperatives, stocks Reinvesting profits for growth

21. Entrepreneurial Characteristics Innovative Risk taker Decision maker Leader

22. Employment vs Self-employment Salaried: stable, less risk Self-employment: independent, risky, higher rewards

23. Requirements for Self-employment Government regulations and licenses Health and safety standards Strong business plan

24. Benefits of Business Planning Provides direction Helps budgeting and resource allocation Attracts investors Reduces risks

25. Summary & Takeaways Communication improves teamwork and patient care. Ethical practices ensure professionalism and trust. Entrepreneurial skills support financial independence and career growth.